Thornicrofts Privacy Statement

At Thornicrofts, we understand that we have a responsibility to protect and respect your privacy and look after your personal data.

This Privacy Notice, explains what personal data we collect, how we use your personal data, reasons we may need to disclose your personal data to others and how we store your personal data securely.

We must advise that this policy is subject to change, so please check our website on a regular basis for any further changes.

Data protection laws and regulations changed on 25 May 2018
This Privacy Notice sets out your rights under the new laws.

Who are Thornicrofts?
Thornicrofts Limited is a wholesaler of fruit and vegetables based in London whose registered office address is: 61 Westway, Caterham, Surrey, United Kingdom, CR3 5TQ Company Registration Number: 10648153

How law protects you!
Data protection laws state that we are only able to process personal data if we have valid reasons to do so. The basis for processing your personal data includes, but is not limited to, your consent, provision of a service, to enable payments, and to contact you for customer service purposes and other customer related purposes.

How do we collect personal data from you?
We receive information about you from you when you use our website, complete forms on our website, enquire about skip hire or any other of our services, if you contact us by phone, or email or otherwise in respect of any of the services we provide.

Your personal data may be automatically collected when you use our services, including but not limited to, your IP address, device-specific information, server logs, device event information, location information and unique application numbers.

We may collect the following information:
The personal data that we may collect from you includes your full name, home address (including billing address if different), email address, phone numbers, details of payments made (dates and times of transactions but not credit or debit card numbers) and IP addresses. We may also keep details of your visits to our site including, but not limited to traffic data, location data, weblogs and other communication data. We also retain records of your queries and correspondence, in the event you contact us.

We may use personal data to improve our products and services. We may also periodically send promotional emails about new products and services, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

Retention periods
We will keep your personal data for the duration of the period you are a customer of Thornicrofts. We shall retain your data only for as long as necessary in accordance with applicable laws.

Accessing and deleting your data
European Data Protection Legislation gives you the right to access information held about you. You are entitled to be told by us whether we or someone else on our behalf is processing your personal information; what personal information we hold; details of the purposes for the processing of your personal information; and details of any third party with whom your personal information has been shared.

You can access the personal information we hold on you by emailing or writing to us. We will ask you to provide proof of identity before we disclose your personal information – this is so we can prevent unauthorised access.

For any data access request made after 25 May 2018 that is deemed excessive or especially repetitive, we may charge a ‘reasonable fee’ for meeting that request. Similarly, we may charge a reasonable fee to comply with requests for further copies of the same information. (That fee will be based upon the administrative costs of providing the information). You will also be entitled to receive the personal data that you have provided to us in a structured, commonly used and machine-readable format, and to transmit that data to another data controller.

You have the additional rights to request rectification and erasure of your personal data and to request restriction of, and to otherwise object to, our processing of your personal data and you can exercise these rights at any time by emailing us at

Withdrawal of consent
Where we process your personal data we do so on the basis that you have provided your consent for us to do so for the purposes set out in this Policy when you submitted your personal data to us. You may withdraw your consent to this processing at any time by emailing us at

Links to other sites
Thornicrofts may provide links to third party sites. Since we do not control those websites, we encourage you to review the privacy policies of these third party sites. Any information that is supplied on these sites will not be within our control and we cannot be responsible for the privacy policies and practices of these.

Security & liability
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We take all reasonable measures to protect your data in accordance with the applicable data protection laws.

Data breaches
In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary.

Contact us
Please email any questions or comments you have about privacy to us at or write to us at our registered office address.

Your right to make a complaint
You have the right to make a complaint about how we process your personal data to the Information Commissioner:
Information Commissioner's Office
Wycliffe House
Water Lane
Tel: 0303 123 1113